Easypaisa, Pakistan’s No. 1 Payment App, has launched a self-service customer support option for its users from within the Easypaisa App. This new feature now enables users to resolve a variety of problems and get responses to their queries instantly without the need of calling the Easypaisa helpline. Customers using the Easypaisa App will now be able to use this support menu to instantly block their own Easypaisa Accounts for security purposes, update their account credentials as well as their Nadra verification details as well as make changes to their Money Transfers sent to CNICs by correcting the CNIC details or by reversing the Money Transfers to a CNIC completely. Easypaisa Revolutionizes Customer Servicing within the Easypaisa App. Easypaisa has always focused on providing the best user experience across available channels for its customers and the platform continues to innovate through more accessible complaint resolution channels in this digital era. The platform seeks to eliminate hindrances in customer servicing by offering a wide range of channels through which customers can seek information and have their queries resolved. In addition to existing customer support channels, this in-app support is an innovative way of enhancing Easypaisa user experience whereby users have the ability to solve their issues on their own without depending on a customer service agent. Must Read: JazzCash introduces digital-first shopping experience AlaCart powered by TCS Commenting on this development, Omar Moeen Malik, the Business Head for Easypaisa said; “Customer experience is one of the most essential elements of any service offering. With our customer-focused approach, we at Easypaisa are always looking for newer and effective ways to create value for our customers. By digitizing the popular complaints at our helplines and providing them in the Easypaisa App directly for customers to access, we believe we offer a greater level of financial freedom and convenience for all of our valued customers”. With almost 10 million customers using the Easypaisa App in the last 30-days across the Android and iOS platforms, Easypaisa is the most used Pakistani App across all categories and remains committed to transforming Pakistan into a cashless and financially inclusive society through the power of collaboration & technology.
Telenor Microfinance Bank wins “The Innovators 2020” Award for Easypaisa App
Telenor Microfinance Bank’s mobile banking platform, Easypaisa has been awarded by Global Finance Magazine as ‘The Innovators 2020’ in the field of Payments. The Easypaisa App has been recognized for consistent efforts in forging new paths and introducing distinct yet sophisticated tools to tackle modern issues in Finance. ‘The Innovators 2020’ is a platform which awards some of the biggest and most unique contributors around the world in sectors including Corporate Finance, Payments, Islamic Finance, Trade Finance and Cash Management. The Easypaisa App which was recently revamped in celebration of a decade of services enables users across Pakistan to enjoy mobile banking facilities without the need for a conventional banking account. Today, the App has over 2 million active users that has increased by 2.8x since December, 2018. The App enables people to maintain mobile money accounts, purchase airtime and subscription bundles directly from the app, transfer funds, make QR payments, pay bills, purchase tickets, get easy access to various insurance products, top up integrated wallets, perform international remittances and a lot more simply through their smartphones. Must Read: Ufone offers best hybrid offer for customers in just Rs. 9.99 Commenting on the achievement, Mohammad Mudassar Aqil, CEO Telenor Microfinance Bank / Easypaisa said, “Through Easypaisa, we aim to bring cutting-edge solutions to our users that have never been envisioned before. Since the introduction of the service, we have strived to create a seamless digital financial infrastructure that is robust, secure and user-friendly. Being among Global Finance Magazine’s coveted list of Innovators 2020 is a great honor for us, our team, and our customers who continue to believe in us, and the whole country. We remain committed to achieving similar milestones in our journey towards transforming Pakistan into a digitally-enabled economy.” Telenor Microfinance Bank through its digital payments platform Easypaisa, has been instrumental in catering to the diverse financial needs of the masses in the country through state-of-the-art digital financial services. During the current COVID-19 pandemic, Easypaisa has played a crucial role in serving customers despite strict lockdowns all over the country. By encouraging users to truly go digital, Easypaisa is enabling them to make cashless payments for their daily financial activities, ultimately aiming to create a robust digital financial landscape for Pakistan.
Easypaisa partners with Seed Out to Digitize Payment Collection
Easypaisa, the country’s leading payments solution and Seed Out, an innovative crowd funding platform which provides entrepreneurial solutions to the underprivileged , have recently collaborated to digitize the process of payment collection from the latter’s beneficiaries. It is yet another milestone in Easypaisa’s journey of bringing digital financial solutions to its users through partnerships with prominent organizations in the country. This newly formed partnership will allow beneficiaries of Seed Out to receive and disburse loan payments seamlessly through the Easypaisa App. The agreement was signed by Khurram Malik, Head of Easypaisa, Telenor Microfinance Bank and Zain Ashraf, Founder & President, Seed Out. Senior executives from both the organizations were also present on the occasion. Khurram Malik, Head of Easypaisa, Telenor Microfinance Bank, while expressing his views about the development said: “Easypaisa has been instrumental in providing innovative payment solutions to facilitate our customers and consistently add value to our products and solutions. Our agreement with Seed Out comes in connection with our commitment of digitizing cash payments. We will continue to build such partnerships in order to support convenient and hassle-free payments and enhance financial inclusion in Pakistan”. Must Read: DIGISKILLS COLLABORATES WITH SZABIST ON JOB FAIR 2020 Adding his opinion, Founder of Seed Out, Zain Ashraf stated: “Seed Out has always remained true to its vision of integrating technology and development. With this MOU signing with Easypaisa, I’m very pleased as our beneficiaries will be able to easily repay their loan amount from the comfort of their homes. It saves them time and money. Taking small steps to make people’s lives easier makes a big difference”. Easypaisa is Pakistan’s leading mobile financial services provider serving millions of customers across the country. It is a hallmark for Easypaisa to enable the financially neglected masses in achieving autonomy to grow and become financially inclusive.
Play PSL Fantasy League on Easypaisa App and Win Big
Easypaisa, Pakistan’s leading digital payment solution is expanding the experiences on offer for users by allowing them to be part of the PSL fever at its peak. The PSL Official Fantasy League can now be played through the Easypaisa App. Cricket enthusiasts can create their own virtual teams and earn points throughout the season along with chances to win lucrative prizes at the end of the tournament. PSL 5 is currently underway and stadiums across the country are packed with cricket enthusiasts supporting their favorite teams and players. Easypaisa in partnership with Cricingif, the official copyright holders for the PSL Fantasy League, has opened the opportunity for users to enjoy the game even more. The PSL Fantasy League has grown in popularity much like the national championship itself. Last year it saw over 3 million unique users with more than 80 million page views. Must Read: TikTok Till you drop with Pakistan’s No.1 Data Network- Zong 4G Easypaisa users can now act as team owners, assemble virtual teams of real PSL players and score points based on their cricketers’ stats during the selected match of PSL 5. By playing the Fantasy League users can win a grand prize up to 1 million PKR with daily prizes of PKR 30,000 during the tenure of the competition. With daily match contests and league contests, the Fantasy League has something for everyone. Users will be charged with a standard fee by their respective network operators. All you have to do is simply login to the EasypaisaApp and tap on the Fantasy League option. This leads you straight to the front page where you can pick tournament or match mode according your preference. All it takes is four easy steps. First select the match of your choice, then add players to your team, pick the captain and vice-captain, and start following the leaderboard. “In light of Pakistan’s biggest sporting event PSL, we feel honored to present our users with something extraordinary”, Khurram Malik, Head of Easypaisa, Telenor Microfinance Bank, said while commenting on the development. He further added that; “Easypaisa has always been at the forefront of bringing a complete digital lifestyle transformation for its users. This partnership with Cricingif to let users play PSL Fantasy League on the EasypaisaApp allows them to be part of the most exciting tournament in the country with greater fervor and enthusiasm”. Easypaisa has been instrumental in empowering the society by ensuring the inclusion of the masses into the fold of mainstream banking and financial system. Such exciting games and offers are value addition features Easypaisa offers on top its digital banking services.
GoLootlo discounts and offers now available directly on Easypaisa App
Easypaisa, Pakistan’s leading digital payments platform and GoLootlo, the country’s first and largest QR-based discount app have expanded their partnership by directly integrating GoLootlo services within the Easypaisa App. This integration will enable Easypaisa customers to have an enhanced discount viewing and availing ability, using which they will be able to access 12,000+ special offers on a variety of product and service categories like food, travel, gifts, clothing etc. Easypaisa’s recently revamped application provides users with a hassle-free payments solution which is both safe and convenient. To avail these offers, Easypaisa users can select ‘Discounts’ from the Easypaisa App’s home screen and click on the ‘GoLootlo’ sub-menu. After choosing from a variety of offers, they will simply click ‘Get discount’ to scan the QR code at GoLootlo retail merchants and avail the discount. Must Read: Realme Pakistan to debut year 2020 with exciting device line-up this month Commenting on the integration, Mohammad Mudassar Aqil, President and CEO, Telenor Microfinance Bank said: “Easypaisa believes in introducing innovative digital payment solutions which add convenience to the lives of our consumers. This integration with GoLootlo reiterates our vision to further strengthen Pakistan’s digital ecosystem while enabling our customers to enjoy numerous discounts and offers within the Easypaisa app”. Commenting on the occasion, Fahad Mehmood, CEO, Golootlo said: “We are pleased to be entering into this alliance with Easypaisa. Thanks to this partnership, Easypaisa users will be able to enjoy thousands of enticing Golootlo deals throughout the year. The company is committed to bringing its discount portfolio to a progressively wider audience, and the integration with Easypaisa is a major milestone towards that end”. Easypaisa’s fully integrated user-centric solution is geared towards providing a convenient, secure and accessible payment platform. This incorporation is yet another step towards building a digital ecosystem which allows not just convenient access to payments but also discounts to users of the Easypaisa App.
